What Smartbot is
Smartbot is an artificial-intelligence-based assistant made available within the NEXEFII platform. Its purpose is to help answer questions and guide usage, generating natural-language responses from user messages.
Smartbot is a support tool. It does not replace professional, legal, financial or other specialized advice.
What data is processed
When you interact with Smartbot, the messages and queries you send are processed to generate a response. This processing is necessary for the feature to function.
We recommend not entering sensitive personal data or confidential information that is not needed to obtain the help you want. You remain responsible for the content you choose to submit.
Usage limits (rate limiting)
Smartbot usage is rate-limited. These limits protect service stability and may temporarily restrict the volume of interactions within a given period.
Answer quality and human oversight
AI-generated responses may contain errors, inaccuracies or outdated information. They should not be the sole basis for meaningful decisions.
We recommend human oversight: review and validate any Smartbot output before acting on it, especially in operational, financial or legal contexts. The final decision is always human.
AI provider and model
The AI provider and model details supporting Smartbot are governed and may involve subprocessors. The official list of subprocessors is indicated in NEXEFII's Subprocessor List.
We do not assert here specific provider identities or model versions that are not formally confirmed; these details are deferred to governance and review.
Model training
The conditions under which customer messages may or may not be used for model training depend on the applicable AI provider's terms and are governed. This point is deferred to the subprocessor list in NEXEFII's Subprocessor List and to review.
NEXEFII does not make an absolute claim that customer data is never used for training; the applicable condition is governed by the AI provider's terms and detailed in the subprocessor list.
Legal bases and retention
The legal bases applicable to processing of Smartbot messages and the retention periods are governed and deferred to DPO review. Please also consult the platform's Privacy Policy.
Where a specific provider or model detail is not public, it is deferred to the subprocessor list and the Privacy Policy, without unverified assertions.
Contact
For questions about data processing related to AI and Smartbot, including exercise of data subject rights, please use the privacy contact: contact@nexefii.com.